Q. Calls regarding prescriptions being ready

A. If you have ordered your prescription today, leave at least one week before chasing this.  The dispensary is experiencing high volumes of calls and requests.

Q. Are you able to do home deliveries if we are unable to get to the surgeries?

A. Contact the Hawkhurst Community Support Group to assist with collections of prescriptions

Q. Can I have a sick note if I am self-isolating due to having symptoms?

A. Please complete the NHS 111 contact form - online isolation notes  – providing proof of coronavirus absence from work https://111.nhs.uk/covid-19

Q. I have pre-booked blood test appointments, can I still attend these?

A. All pre-booked appointments are checked closer to the time, and patients will be contacted should there be a need to cancel them.  Essential monitoring will continue, and arrangements for the appointments will be discussed with the individual patient.

Q. Can I still see a GP if I have other clinical needs?

A. Yes! If you need medical help, you should still contact us (or use NHS111 online or call 111). All appointments will be a telephone triage in the first instance.  The GP will assess whether a face to face appointment would be required, or whether a video consultation might be adequate.  Arrangements will be made on an individual basis.

Q. I have not received a letter from NHS England to put me on the vulnerable patient list for shielding, can I get a letter from the surgery?

A. There is a set criteria, and this is currently under review for a second round.  NHS England have identified only the extremely clinically vulnerable patients who are at highest clinical  risk from COVID-19.  This is not the same criteria as the annual seasonal flu at risk categories.

People most at risk from coronavirus are sometimes called "shielded" or "extremely vulnerable" people.

This includes people who:

  • have had an organ transplant

  • are having certain types of cancer treatment

  • have blood or bone marrow cancer, such as Leukaemia

  • have a severe lung condition, such as cystic fibrosis or severe asthma

  • have a condition or are taking medicine that makes them much more likely to get infections

  • are pregnant and have a serious heart condition

Most people that are within this group will have already received a letter through the post. However, the process for identifying additional people who meet the clinical criteria but have not been identified through the initial central process is continuing. People identified through this process will receive a letter shortly.

Q. Can the surgery arrange shopping slots for online food shopping?

A. No the surgeries cannot arrange this on your behalf.  Please get in touch with the Hawkhurst Community Support Group to assist with food shopping on your behalf if you are unable to get out.

Q. Do I need to wear a face covering when I come to the surgery?

A. Yes, as of 11 May everyone attending an appointment at North Ridge Medical Practice must wear a face covering.